Refund and Returns Policy

Refund and Returns Policy

At Flywoo, customer satisfaction is important to us. Please read our Refund & Returns Policy carefully to understand your rights and obligations.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, uninstalled, and in original condition

  • The item must be returned in original packaging, including all accessories and labels

  • The return request must be made within 7 days of delivery

  • Proof of purchase (order number or invoice) is required

❌ We do not accept returns for:

  • Used, damaged, or modified products

  • Damage caused by improper use, crashes, or user error

  • Clearance or sale items (unless defective)

  • Digital or downloadable products

2. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email: info@flywoo.com

Please include:

  • Order number

  • Clear photos or videos showing the issue

After verification, we will offer:

  • A replacement, or

  • A full refund (if replacement is unavailable)

3. Return Process

To initiate a return:

  1. Email us at info@flywoo.com

  2. Include your order number and reason for return

  3. Our support team will review and provide return instructions

  4. Ship the item to the return address provided

⚠️ Returns sent without approval may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • Original shipping charges are non-refundable

  • We recommend using a trackable shipping service

Flywoo is not responsible for lost or damaged return shipments.

5. Refunds

  • Returned items are inspected upon receipt

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

Processing times may vary depending on your bank or payment provider.

6. Exchanges

Exchanges are only available for defective or damaged items. Please contact us at info@flywoo.com for assistance.

7. Policy Updates

Flywoo reserves the right to update this policy at any time. Changes will be reflected on this page.